What All Home Services Industry Professionals Should Do in 2021 to Grow Business

Home services professionals noticed an uptick in business in 2020. Learn more about the current market, where it's going, and unique tips to both keep current customers and earn more.
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There’s a good chance that your home services business was profitable in 2020. What started with a sudden lockdown became a quick shift to full-time work from home and virtual learning. Almost overnight, many homeowners realized that their home desperately needed repairs. Some realized how uncomfortable their space was in the summer or winter weather. For others, the issue was skyrocketing energy bills.

Spending more time at home means homeowners are considering their indoor air quality and comfort more than before. It has caused homeowners to notice things they likely wouldn’t have otherwise, and as a result, take action. The lines have blurred between discretionary and non-discretionary home improvements, maintenance and repairs.

In fact, the current projected growth of the home services industry has attracted entrepreneurs, investors and franchisers alike to get involved in the booming opportunities to come. A recent Franchise Insights study projects a 22% jump in buyer interest for home services franchises. This means more competition in the coming years.

The Current State of the Home Services Industry

In 2020, one of the biggest beneficiaries of the pandemic was the home services industry. Solar energy, duct cleaning, HVAC, and plumbing were among the big winners. The data speaks for itself. And the current home services business market is thriving. There are currently five million industry professionals employed in over two dozen skilled trades.  

And as it stands today, there are over 511 million home service jobs each year, which equates to roughly 16 jobs per second. That number is expected to grow exponentially over the next five years alone.

Projected Growth by the Numbers

For exact numbers, we turn to the U.S. Bureau of Labor Statistics to break it down by industry over the next 10 years. Job outlook for plumbers and duct cleaners is expected to grow at a rate of 4%. Demand for IAQ experts is expected to grow at 7%, and HVAC at 14%.

Four percent is the average job outlook rate, so nothing to worry about there. If anything, be thankful you aren’t in the restaurant industry, which has been absolutely pummeled by the pandemic.

What is interesting and what should be taken note of, however, is the job outlook for IAQ and HVAC. Adding these specific skill sets and offerings is fairly easy for home service industry professionals. With effort and training, you could potentially bring in an extra $15,000. And with a little hustle, you could bring in even more. That is especially true as schools and businesses continue planning to safely reopen with federal funding exclusively for IAQ and HVAC improvements. Just one of these jobs could easily help take your business to the next level. 

How Can I Grow My Home Services Business in 2021?

There are many options to improve business, but the most important opportunities are ones that will also differentiate you from the competition. And, an important priority is ensuring a stronger focus on the customer. With increasing market projections, here are a couple unique tips to help earn more customers.

Focus on the Benefits

An easy fix is to focus on the benefits of what your business offers rather than the features. That might require big adjustments to your company message. Take your website for instance. Is it mostly selling products and features? Is it focused solely on your team? Chances are website visitors won’t care about that as much. Instead, customers want to know what’s in it for them. Address their problems, questions and concerns. Hone in on the benefits your solutions can provide. You can use social media posts and web content to accomplish this.

Improve the Customer Experience

Think about what your business can do to improve the customer experience as a whole. For me, it was a recent Spectrum internet service appointment. The day before, they provided an image and bio of the technician. On the day of the scheduled service, I could see where he was on a map in real-time and the expected arrival time. When you create a unique and memorable experience for your customers, your business remains top-of-mind.

Rob Ambrossetti, KGG’s training director, shared a personal experience with a home service call on a recent RepTalk episode with Tim Brown.

Differentiate Your Business

It’s important to look for creative ways to differentiate your home service business. Adding services that customers want and competitors don’t offer is a great starting point. Beyond that, also look for ways to differentiate your company personality, approach to customer service and social media posts. The point is to stand out in a noisy world. Taking a thoughtful and practical approach to achieve differentiation helps keep existing customers and create new ones.

Have more questions or need help?

KGG Consulting has been in the HVAC industry for 24 years, and is one of the best in the business. As experts in the field, KGG is your first resource for HVAC industry information.

Joseph Gavica

Joseph Gavica

Joseph is KGG’s Content Strategist and a part of our digital services team. Joseph joined KGG in 2020, which would prove to be a pivotal year for the HVAC and IAQ industry. His expertise and focus are in ensuring that the right information reaches the right people. Joseph graduated from California State University Fullerton with a degree in Public Relations and Image Management. Learn more about how we approach HVAC Content Marketing and SEO for HVAC Businesses.
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